Terms of Use

Last updated: 3 August 2026
These terms of use govern the use of the iOS app Vaultora and of the website vaultora.app. By using Vaultora you agree to these terms.

Note: This is a translation for convenience. In case of doubt, the German version is the authoritative text, as the provider is based in Germany and German law applies.

1. Scope and contracting party

The provider of Vaultora is:

Tobias Zehndbauer
Kapellenweg 11
85132 Schernfeld/Sappenfeld
Germany
VAT ID: DE272470436
Email: info@vaultora.app

The in-app purchase is handled through the Apple App Store. Apple Inc. acts as merchant of record and payment processor. Your contract regarding payment is with Apple; your contract regarding use of the app and provision of the unlocked features is with us.

2. Description of the service

Vaultora is an iOS app that lets you store photos, videos, audio recordings and documents in encrypted vaults on your own device. The app requires no user account and establishes no connection to servers of the provider; no such servers exist. Details of processing are set out in the privacy policy.

3. Commercial model

3.1 Free use

Vaultora can be downloaded free of charge and used free of charge indefinitely. In free use, up to 15 files per vault can be stored. This use is not time-limited and does not end by itself.

3.2 One-time in-app purchase

A one-time in-app purchase removes the limit of 15 files per vault and unlocks further features. The purchase applies to the Apple ID used to make it and can be transferred to further devices using that Apple ID via the app's restore function.

The applicable price is shown to you in the Apple App Store before the purchase is completed. Prices may change for future purchasers; purchases already made are not affected.

3.3 No subscription, no renewal, no trial period

Vaultora offers no subscription. There is no automatic renewal, no recurring charge and nothing that would need to be cancelled. There is also no time-limited trial period that expires and converts into a payment obligation — the free use under 3.1 is permanent.

4. Right of withdrawal for the one-time purchase

As a consumer in the EU/EEA you generally have a 14-day right of withdrawal for contracts covering digital content (§ 356(5) of the German Civil Code in conjunction with the Consumer Rights Directive). That right lapses where supply of the digital content has begun, you have expressly consented to performance beginning before the withdrawal period expires, and you have acknowledged that you thereby lose your right of withdrawal.

In the Apple App Store purchase flow this consent is typically obtained implicitly, since the purchased features are unlocked immediately upon purchase confirmation. The precise scope and effectiveness of obtaining consent this way in the App Store context should be assessed individually in any specific dispute.

Since Vaultora offers no subscription, this section concerns the one-time in-app purchase under 3.2 only.

If you take the view that you have consumer rights against us as the app provider (rather than against Apple as payment processor) that are not covered by Apple's refund process, please contact info@vaultora.app.

5. Refunds

Refunds for the in-app purchase run through Apple's standard refund process. We cannot initiate refunds for App Store purchases ourselves.

To request a refund:

• On a Mac or PC: reportaproblem.apple.com
• On an iPhone: Settings → [your name] → Media & Purchases → View Account → Purchase History → select Vaultora and request a refund

Apple's refund policy and decisions are independent of us.

6. Responsibility when recording

Vaultora can create photo, video and audio recordings. The responsibility for whether a recording is lawful rests with you alone.

In Germany, recording the spoken word of others in private without the consent of those involved is a criminal offence under § 201 of the Criminal Code (StGB). This applies regardless of the device or app used, and regardless of whether the recording is later made available to anyone. Image and video recordings are additionally subject to the personality rights of those depicted, in particular the right to one's own image (§§ 22 et seq. KunstUrhG) and § 201a StGB. Other countries have partly different and partly stricter rules.

Vaultora points this out within the app — on first launch and before the first audio recording. That notice does not relieve you of your own assessment.

Vaultora is an encrypted vault for your own recordings and files, not a tool for recording third parties covertly. The encryption protects your content from outside access; it makes an unlawful recording neither lawful nor consequence-free. The provider accepts no liability for recordings you create in breach of applicable law and reserves the right, on becoming aware of unlawful use, to take the steps provided for by law.

7. No access, no recovery

Vaultora is built so that we have no access to your vaults. It follows that:

• There is no master key and no back door.
• A forgotten secret cannot be recovered — neither by you nor by us. The affected data is then permanently lost.
• The vault directory is excluded from the iCloud backup. A device restored from a backup contains no vaults.
• There is no synchronisation between devices.
• The only way to back up data or move it to another device is an encrypted archive that you create.

Responsibility for regularly creating, safely keeping and verifying such archives, and for safeguarding your secret, rests with you. We point this out expressly because data loss in this situation cannot be remedied.

8. Permitted use

You undertake not to use Vaultora to store or create content whose possession or production is prohibited under the law applicable to you, or to infringe the rights of third parties. A breach does not affect the technical functioning of the app — we have no insight into your vaults — but establishes your sole responsibility.

9. Warranty and liability

To the extent permitted under German law, Vaultora is provided "as is". We make reasonable efforts to keep the app working and to fix critical faults promptly, but give no warranty of freedom from defects, uninterrupted availability or fitness for a particular purpose, to the extent legally permissible.

Our liability is governed by statute, in particular §§ 327 et seq. of the German Civil Code for digital products. Beyond that:

• For intent and gross negligence we are liable without limitation.
• For ordinary negligence we are liable only for breach of material contractual obligations ("cardinal obligations") whose fulfilment is essential to the proper performance of the contract. In such cases liability is limited to the foreseeable damage typical for this type of contract.
• Liability for injury to life, body or health, and mandatory liability under the German Product Liability Act, remains unaffected.

Responsibility for backing up your data rests with you under section 7.

10. Applicable law and data protection

These terms of use are governed by the law of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). Mandatory consumer protection provisions of the country of your habitual residence remain unaffected.

For information on the processing of personal data, please see our separate privacy policy.

11. Contact

Please direct questions about these terms of use to: info@vaultora.app

12. Changes to these terms

We reserve the right to adapt these terms of use in the event of changes to the offering, the price or the legal situation. The current version is always available on this page. Material changes will be announced in advance in the app.